Terms, Conditions and Policies

IELTS Transfer, Cancellation and Refund Policy

Request for cancellation or postponement of your IELTS test must be made strictly 5 weeks before the test date via email or in person only. Telephone cancellation or postponement will not be accepted.

Cancellation more than five weeks ahead of the test date – you will receive a full refund (less a 25% administrative fee)

Cancellation less than five weeks ahead of the test date you will receive no refund*

Failure to appear for the test without notification is considered a cancellation, no refund will be issued, and you must register and pay again if you wish to take the test on another date*

* Candidates seeking cancellation or transfer within the 5-week period prior to the test date, or those who fail to appear for their scheduled test, can receive a refund (less a 25% administrative fee) if they can provide evidence within 5 days that their ability to sit for the test has been affected by serious illness or cause:

-Serious Illness – hospital admission or serious injury
-Loss or Bereavement – death of a close family member
-Hardship/Trauma – victim of a crime, victim of a traffic accident
-Military Service

You must complete a “Request for Refund” or “Test Day Transfer Form” and attach appropriate documentation and/or evidence, such as a medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.


Contact your local IDP IELTS test centre for more information about the refund policy.

IELTS test takers with special requirements

IDP IELTS test centers make every effort to cater for test takers with special requirements.

In order to ensure that the language ability of all test takers is assessed fairly and objectively, IELTS provides a comprehensive service for test takers who have special requirements, including specific learning difficulties, hearing difficulties and visual difficulties, medical conditions or infant feeding.

If you require a modified version of the test, for example a Large Print or Braille version, you must give the test centre three months’ notice. This notice period is necessary for the modified test version to be prepared.

If your circumstances require special administrative arrangements to be made, for example if you need extra time or you need to use access technology such as a screen reader, you must give the test centre six weeks’ notice.

Please contact your IDP IELTS test centre to discuss your requirements. Any special arrangements agreed are in accordance with the Joint Council for Qualifications (JCQ).

IELTS whistle-blowing policy

Read about IELTS whistle-blowing policy from Here

Oval International Academy is an equal opportunities employer and has an equal opportunities employment policy

Oval International Academy operates A child Protection Policy

Oval International Academy values the customers, so we are open to receive your feedback through emails, Face to Face and over the phone , and about IELTS we do implement the global complaints policy where you can read more about it here

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